Shipping policy
Shipping Policy
Effective Date: 9/7/2026
1. Introduction
At Keiner Group LLC, operating as Modern Forms ("we", "us", or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, modernforms.co.
2. Shipping Destinations
Countries We Ship To
• We currently ship to addresses within the contiguous United States (the “Lower 48” states) and Washington, D.C. only.
• We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes outside this region, or international addresses.
Future Expansion
• We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Varies by Vendor
• Modern Forms features products from multiple vendors, and shipping costs may vary depending on the vendor fulfilling your order.
Calculated Shipping
• Shipping costs are calculated based on the size, weight, and destination of the item(s); these rates are generated by the carrier and displayed at checkout.
Multi-Vendor Orders
• If your order includes items from more than one vendor, shipping costs will be calculated separately for each vendor and may result in multiple shipments and charges.
No Hidden Fees
• Regardless of vendor, all applicable shipping costs are calculated and displayed at checkout before you complete your purchase. There are no hidden fees.
4. Order Processing Time
Processing Time
• Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).
Weekend and Holiday Orders
• Orders placed on weekends or public holidays will begin processing on the next business day.
5. Estimated Delivery Time
Domestic Shipping
• Standard Shipping: 5-7 business days after processing.
Varies by Vendor
• Delivery times may vary depending on the vendor fulfilling your order and the shipping method they use.
Notes
• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
6. Shipping Methods and Carriers
Reliable Carriers
• We partner with reputable carriers to ensure your package arrives safely, including USPS, UPS, and FedEx.
Shipment Tracking
• All orders include tracking information, which will be provided via email once your order has shipped.
Insurance
• Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information
After your order has shipped, you will receive an email containing:
• Tracking Number
• Carrier Name
• Link to Track Your Package
How to Track Your Order
• Visit modernforms.co/track-order or the carrier's website and enter your tracking number to view the status and estimated delivery date.
Assistance
• If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
• Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at admin@modernforms.co or (470) 873-9805.
• Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, verify the shipping address provided, check with neighbors or building management, and contact us for further assistance.
8.2 Damaged Packages
• Reporting Damage: If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at admin@modernforms.co.
• Resolution: We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items
• If any items are missing from your order, contact us within 7 days of receiving your package and provide your order number and details of the missing item(s).
Resolution
• We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns
• Returns are accepted within 30 days of receiving your order.
Conditions for Returns
• Items must be unused, undamaged, and in their original packaging.
• Certain items (e.g., personalized or made-to-order goods) may not be eligible for return.
Return Shipping Costs
• Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
• Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds
• Refunds are processed within 14 days after receiving the returned item, and issued to the original payment method.
For More Information
• Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
Address Accuracy
• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages
• If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
• Customer Service Email: admin@modernforms.co
• Customer Service Phone: (470) 873-9805
• Company Address: Keiner Group LLC (dba Modern Forms), 1349 W Peachtree St NW Suite 1910, PMB 946, Atlanta, GA 30309, United States
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Modern Forms!
We appreciate your business and are committed to providing you with exceptional service.