Return and Refund Policy
Effective Date: 9/7/2026
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Modern Forms website located at modernforms.co ("Website"), operated by Keiner Group LLC.
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
• Email: admin@modernforms.co
• Phone: (470) 873-9805
• Address: Keiner Group LLC (dba Modern Forms), 1349 W Peachtree St NW Suite 1910, PMB 946, Atlanta, GA 30309, United States
Hours: Monday-Friday, 9 AM-5 PM EST.
3. Return Eligibility
Customers in the contiguous United States (the “Lower 48” states) and Washington, D.C. have the right to request a return within 30 days of receipt, subject to the conditions outlined below.
3.1 Conditions for Return
• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.
4. Return Process
4.1 Initiating a Return
To initiate a return:
• Contact Customer Service by email at admin@modernforms.co or by phone at (470) 873-9805 within 30 days of receiving your order.
• Provide your order number and a detailed reason for the return.
• After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
4.2 Preparing Your Return
• Securely pack the item in its original packaging, including all accessories, manuals, and free gifts.
• Include the return authorization form and any necessary supporting documents or images.
• Download and print the return shipping label provided in our email and affix it to the outside of the package.
4.3 Shipping the Return
• Ship the package within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.
5. Return Shipping Costs
• Customer Responsibility: Return shipping costs are the responsibility of the customer for change-of-mind returns.
• Company Responsibility: We cover return shipping costs for items that are defective, damaged, or incorrect.
6. Specific Return and Refund Conditions
6.1 Returns Due to Change of Mind
• Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt.
• Refund: A refund will be issued to the original payment method, minus a restocking fee of 15%.
6.2 Defective or Damaged Goods
• Notification: Contact us within 7 days of receiving the item.
• Documentation: Provide photos or videos of the defect or damage.
• Resolution: We will offer a replacement or a full refund, including return shipping costs.
6.3 Incorrect Product Received
• Notification: Inform us within 7 days of receipt.
• Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.
6.4 Product Never Arrived
• Notification: Contact us if your product does not arrive within the estimated delivery time.
• Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.
6.5 Order Cancellation
• Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
• After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
• Custom or Personalized Products: Items made to your specifications or clearly personalized.
• Perishable Goods: Such as food, flowers, newspapers, or magazines.
• Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items, unless unopened and unused.
• Gift Cards and Downloadable Software Products.
8. Refunds
8.1 Refund Conditions
• Approval: Refunds are issued after we receive and inspect the returned item.
• Notification: We will notify you via email regarding the approval or rejection of your refund.
• Condition: Items must meet the return eligibility criteria outlined in Section 3.
8.2 Refund Processing
• Method: Refunds will be processed to the original payment method used at the time of purchase.
• Time Frame: It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.
8.3 Partial Refunds
Partial refunds may be granted in certain situations:
• Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.
• Late Returns: Items returned more than 30 days after delivery.
9. Exchanges
• Eligibility: We replace items if they are defective, damaged, or incorrect.
• Process: To request an exchange, contact us at admin@modernforms.co.
• Shipping Costs: For defective or incorrect items, we cover the shipping costs. For exchanges due to change of mind, customers are responsible for shipping costs.
10. Timelines
• Return Window: Returns must be reported within 30 days of receiving the product, and shipped within 7 days of receiving return authorization.
• Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days.
• Refund Period: It may take up to 14 days for the refund to appear in your account after approval.
11. Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under applicable law.
12. Questions and Support
For more information, please contact our Customer Service team:
• Email: admin@modernforms.co
• Phone: (470) 873-9805
By making a purchase on our Website, you agree to this Return and Refund Policy.
Keiner Group LLC (dba Modern Forms)
admin@modernforms.co
(470) 873-9805
1349 W Peachtree St NW Suite 1910, PMB 946, Atlanta, GA 30309, United States